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At SRS we strive to provide the most cost effective, robust and reliable wireless communication products available today. Our primary aim is to help our customers achieve their wireless two-way radio communications goals while providing them with the greatest value both seen and unseen. Quality of customer care is as equally important to us as it is to you. It's our philosophy that the supply of a product or service is the beginning of a good working relationship. Big or small we value your custom and we are prepared to go that extra mile to deliver your expectations. In house at SRS we continually develop and diversify the services that we provide. We feel that this approach to business has been essential to our continued success within the modern communications industry. Below you can read a brief overview of some of the services that we can offer you..
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| | System Design
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| We take a methodical and logical approach to bespoke solutions. Firstly, our experienced team conducts an on-site survey and needs analysis to determine customer specifc requirements. Findings are subsequently translated into a clearly defined list of materials and services that will be required in order to deliver the correct solution. A period of consultation and in house testing follows. The system will then be implemented.
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"Scotia understands that every customer has a unique set of requirements. That's why we provide a range of support services, from installation, simple ad-hoc repair and site support through to 24/7 service maintenance." |
| Maintenance, Repair and Installation
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It's our belief that the repair service available to all Scotia customers is amongst the best available today throughout UK. All SRS bench repair technicians have the necessary experience, accreditations and training. This allows them to carryout there task effectively. Together with this, as a rule only genuine manufacturers replacement part are used. Where possible, a fast turnaround is the priority for our service department. We're pround to say that our average turnaround times vary between three and five working days. The majority of repairs that pass through our workshop each day are limited to a half hours labour plus parts. They are returned to the end user with a six month warranty on any repair work carried out. | | |
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We offer site maintenance in the field both reactive and preventative to all radio system users from simple repeater systems through to large multi-site trunked networks. At Scotia we appreciate that down time, through faulty equipment, is a major problem for many radio communication systems. For this reason response to call-out is our priority. We also offers a comprehensive contract or ad-hoc installation service. All members of our installation team complete a full training program to ensure that our customers receive a top quality install service for all types of communication equipment. Every installation is completed to MPT standards recommended by Ofcom. |
Scotia is accredited with the 'Silver Award Scheme', officiated and approved by the industry's governing body, the FCS (Federation of Communication Services). | | | The Scotia Sales Team
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The Scotia Radio Services sales team are friendly, courteous, professional and understanding of your needs. They possess a broad knowledge of the various communications systems available today. This award winning team has decades of experience within the communications industry and can offer advice on all aspects of supply, maintenance, engineering and system design. Our ability to provide quality manufacturers equipment combined with our engineering and design capability means our customers are safe in the knowledge that their communications systems needs will be met. Whether you want to purchase, lease or hire at Scotia Radio Services we understand it is essential that our clients can source the best fit solution for their communications needs. If you have an enquiry or require further information please contact us by telephone or email and we will do our utmost to assist. |
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