Some of the duties of the Technical Support Centre is to maintain systems, programming radios and infrastructure repeaters, designing and building radio solutions, installing systems and providing customer support.
It’s our belief that the repair service available to all Scotia customers is amongst the best available today throughout UK. All Scotia Radio bench repair technicians have the necessary experience, accreditations and training. This allows them to carry out their task effectively. Together with these qualities, as a rule only genuine manufacturers replacement part are used.
Where possible, a fast turnaround is the priority for our service department. We’re proud to say that our average turnaround times vary between three and five working days. The majority of repairs that pass through our workshop each day are limited to a half hours labour plus parts. They are returned to the end user with a three month warranty on any repair work carried out.
We offer site maintenance in the field both reactive and preventative to all radio system users from simple repeater systems through to large multi-site trunked networks. At Scotia we appreciate that down time through faulty equipment is a major problem for many radio communication systems. For this reason response to call-out is our priority.
We also offer a comprehensive contract or ad-hoc installation service. All members of our installation team complete a full training program to ensure that our customers receive a top quality install service for all types of communication equipment. Every installation is completed to MPT standards recommended by Ofcom.
We offer reprogramming (caller ID, power levels, frequencies) on all major brands of radio equipment.
Our centre is able to handle all types of repair issues and free, no obligation quotations are available on request as well as our fixed price repair structure. 24/7 expert phone support and on-site support is available.